Welcome to Cellph Consciousness. We are dedicated to providing you with quality products and exceptional service. Our Refund and Returns Policy outlines the terms and conditions for returns and refunds when you purchase products from our website, Cellph Consciousness. Please read this policy carefully to understand your rights and our procedures.
Refunds and Returns
Eligibility for Returns
- Timeframe: You may return most new, unopened items within 30 days of delivery for a full refund.
- Condition: Items must be returned in their original condition and packaging, without any signs of wear or damage.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Perishable Goods: Items such as food, flowers, newspapers, or magazines cannot be returned.
- Personal Care Products: Products like intimate or sanitary goods, hazardous materials, and flammable liquids or gases are not eligible for return.
- Custom Products: Any custom orders or personalized items are non-returnable unless defective.
Return Process
- Initiating a Return: To start a return, contact us at [your email address]. Please provide your order number and the reason for the return.
- Shipping: Once your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.
- Inspection: After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Processing: If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
- Delays: Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [your email address] to arrange for a replacement.
Shipping Costs
- Return Shipping: Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
- Original Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
Thank you for shopping with Cellph Consciousness. We appreciate your business and are here to ensure your satisfaction with our products and services.
